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Espotech Limited ('We', 'Espo', 'Espo Platform' or 'Company') adheres to EU Electronic Communications Privacy Directive (EC Directive/2002/58/EC as amended by the Directive 2009/136/EC) and the EU General Data Protection Regulation (GDPR).
The data controller for the URL Espo.io is Espo. We can be contacted at contact@espo.io.
If you have any questions about this Privacy Policy please contact us. We understand that privacy and the security of your personal information is extremely important. This policy sets out what we do with your information and what we will do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.
This version was last updated on May 16, 2020. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Personal data (or personal information) means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data
Includes first name, maiden name, last name, username or similar identifier, date of birth and gender.
Contact Data
Includes billing address, delivery address, email address and telephone numbers.
Financial Data
Includes bank account and payment card details.
Transaction Data
Includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data
Includes internet protocol (IP) address, pc tag, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data
Includes your username and password, purchases or orders made by you, your interests, preferences, correspondence feedback and survey responses.
Usage Data
Includes information about how you use our website, products and services.
Marketing and Communications Data
Includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
Failure to provide data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or provide you with the service requested.
Please note that any information which you transmit to us by email is not encrypted and is transmitted at your own risk.
We have set out below a description of the ways we plan to use your personal data and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Information on the balancing test at the basis of the legitimate interest can be obtained upon request by contacting contact@espo.io.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
For anti-money laundering, fraud detection and/or control purposes, we have the right to transfer your personal data to third parties, including but not limited to third-party suppliers such as the police, financial integrity units, banks, ID and address verification system providers, payment service providers and financial institutions, however, only where we have assurance that they are meeting the same standards on the processing of data and security. We encourage you to read the privacy policies of our third-party suppliers.
Furthermore, we reserve the right to disclose your personal data to relevant third parties, such as our regulators, financial integrity units, notably when we have reasonable grounds to suspect irregularities involving your account.
Your data will also be shared for regular operational purposes with entities such as cloud services, data centers, payment services, banks, ID verification tools, customer communication tools, game suppliers etc.
We are entitled to share the information we hold on you which includes personal data and/or betting history with sporting bodies in order to investigate fraud, money laundering or sports integrity issues and to comply with our regulatory duties.
Some of the data processors engaged to process your personal data may be based outside of the European Economic Area (EEA) where data protection laws are not as protective as EU law. In such cases the information will continue to be subject to one or more appropriate safeguards set out in the law. We will take all reasonable steps to ensure that your personal data is treated securely and is processed with appropriate care and protection and in line with applicable legal requirements.
In order to comply with our legal, financial and regulatory requirements we will maintain your information for the minimum length of time required to meet those requirements. After the minimum amount of time for maintaining your data has elapsed and provided, we do not have any other legitimate reason for maintaining your data, your data will be anonymized.
Since this policy is a global policy, the retention period will be implemented in accordance with the applicable requirements in which is a 10-year minimum.
In the event you make a request for your data to be erased and such request qualifies under our guidelines for erasure, your personal data will be anonymized. Once anonymized it is no longer recognized as personal data.
If there has been no Account Activity (as defined in our Terms and Conditions) and we have maintained your data for the minimum time required to meet our legal and regulatory requirements, your account will be closed and pseudonymized.
Accounts where there has been an instance of fraud, notification of gambling addiction and/or permanent self-exclusion, will not be anonymized so that we may continue to monitor these customers in adherence to our legal and regulatory requirements.
We'd like to send you offers, competitions & exclusive content through our various marketing channels. In order to do so we require your consent to use your personal data. Your data will not be sold or given to any third parties not affiliated with us for marketing purposes without your prior approval.
You can change your preference setting for marketing by contacting contact@espo.io requesting that we change your marketing preference.
We assure you that your personal data is:
We shall take all reasonable steps to ensure that your information is kept secure and protected. In this regard, we maintain appropriate technical and organizational measures to protect your data against unauthorized or unlawful processing.
Subject to certain limitations on certain rights you have the following rights in relation to your information. You can exercise any of these rights by contacting contact@espo.io naming the right you are exercising along with the reason for your request, if applicable.
Right of Access
You have the right to request access to your personal data and supplementary information.
Right to Rectification
You have the right to request that inaccurate personal data be rectified or completed if incomplete.
Right to Erasure
You have the right to request erasure of your information where there is no longer a good reason for us to continue processing it. Please ensure that you withdraw your Account Balance prior to sending us the request. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. It should be noted that this right is not absolute and may be subject to our compelling reasons to maintain that information such as our adherence to legal and regulatory obligations. Please see the section Time of data storage above. In the event we are unable to comply with this request you will be notified.
Right to Restrict Processing
This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful (i.e. where it does not fall under a legal reason for processing as outlined under section 3. or your information has otherwise been obtained illegally by a third party) but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Please note that this right is not absolute.
Right to Data Portability
You have the right to request the personal data you have provided to us. You may make a data portability request by contacting contact@espo.io.
Right to Object
You have the right to object to our processing of your data. It should be noted that this right is not absolute and may be subject to any reasons we have to maintain that information such as our adherence to legal and regulatory obligations. If you wish to object to direct marketing please contact contact@espo.io requesting that you no longer wish to receive marketing materials.
It should be noted that the ability to perform our services relies on the processing of certain information, therefore, exercising certain rights may result in a loss of the service or part of it.
You will not have to pay a fee to access your personal data (or to exercise any other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances
We may request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. In the event you did not provide all your verification information upon registering with us, this information may be requested to complete your profile. We may also contact you to ask you for further information in relation to your request to speed up our response. Please remember to keep your password confidential.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
It is your responsibility to maintain that your personal information is up to date and accurate.
Our website uses cookies and similar technologies to manage login sessions, provide personalized web pages and to tailor content to reflect your specific needs and interests. Once you Accept our banner on cookies you agree to the use of cookies and similar technologies for the purposes we describe in this policy.
Any changes to our Privacy Policy shall be posted on this page and any such changes will become effective upon posting the revised Privacy Policy. If we make any material or substantial changes to this Privacy Policy we will use reasonable endeavors to inform you by email, notice on the Website or other agreed communications channels. If we plan to use personal data for a new purpose, we update our Privacy Policy and communicate the changes to individuals before starting any new processing.
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